- "Oooooh... Somebody... Please, somebody help me... Oooh... Paper... Please... Somebody bring me paper... Bring me some paper... Any kind of paper at all... Ooooh..."
- — Phoeni
While at the Bazaar, Link hears that people in the Knight Academy have been hearing strange sounds emanating from the bathroom at night. If Link investigates the matter, he meets Phoeni, who is begging for paper. The next morning, Link finds Cawlin who asks him to deliver a love letter to Karane for him. Link, however, can choose to give the letter to either Karane or Phoeni. Should he bring it to Phoeni in the bathroom, Cawlin sinks into a state of depression. Despite this, Phoeni leaves the bathroom and Link can find her in Groose's room at night, caressing the sleeping Cawlin. The lovestruck ghost then produces five Gratitude Crystals.
As many residents of Skyloft seem to be named after birds, it is possible that Phoeni is named after the phoenix. If this is the case, she is the only character from Skyloft whose name is derived from a fictional bird rather than a real one.
Phoeni is similar to ??? (the hand in the toilet of the Stock Pot Inn) as they are both appear as a hand sticking out of a toilet asking for any kind of paper. The only difference between them is Phoeni is a ghost of a young girl (according to Fi's analysis) and ??? is male and likely still very much alive.